Refund Policy
Refund Policy
STUDIO CL aims to make booking changes clear and straightforward. The policy below applies unless a written quotation or service agreement states different terms.
STUDIO SESSIONS
• Cancel at least 24 hours before the appointment for a full refund.
• Reschedule at least 12 hours before the appointment at no additional charge.
• Late cancellations and late rescheduling requests are non-refundable, except where required by New Zealand law.
LOCATION SESSIONS
• Cancel at least 14 days before the appointment for a full refund.
• Reschedule at least 7 days before the appointment at no additional charge.
• Late cancellations and late rescheduling requests are non-refundable, except where required by New Zealand law.
BUSINESS PHOTO & VIDEO
• The Business Photo & Video Consultation follows the studio-session cancellation and rescheduling timeframes above.
• If you proceed with a production project, the $100 consultation fee is credited toward the final invoice.
• Commercial productions and custom projects may have separate cancellation terms in the written quotation or service agreement. Any refund may be reduced by costs already incurred or committed for the project.
COMPLETED SERVICES AND DELIVERABLES
• Once a service has been completed and the agreed deliverables have been supplied, change-of-mind refunds are not available.
• If there is a problem with the service or deliverables, contact us so we can assess and address it through appropriate edits, correction, partial refund or another remedy where applicable.
TRAVEL FEES
• Additional travel costs already incurred or committed for a booking are non-refundable, except where required by law.
CANCELLATION BY STUDIO CL
• If illness, severe weather or another unforeseen circumstance requires STUDIO CL to cancel, you may choose an alternative date or a full refund of payments made for the affected service.
NEW ZEALAND CONSUMER RIGHTS
• Nothing in this policy limits rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other applicable New Zealand law.
Questions? Email info@studiocl.co.nz.