Refund Policy

At Studio CL, we strive to provide exceptional service and ensure client satisfaction. Please review our refund policy carefully:

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• Consultation Fees

  • Consultation fees are non-refundable. However, the amount paid will be credited toward your final bill if you proceed with our services.

• Cancellations & Rescheduling

  • Portrait Sessions (e.g., Birthday Portrait, Baby & Kids, My Birthday Portrait):

    • Cancellations made more than 72 hours in advance are eligible for rescheduling or a full refund.

    • Cancellations made less than 72 hours before the appointment are non-refundable.

  • Event & Location Portrait Sessions and Premium Location Portrait Sessions:

    • Cancellations made more than 7 days in advance are eligible for rescheduling or a full refund.

    • Cancellations made less than 7 days before the appointment are non-refundable.

  • Business Media Services (Consult & Price Estimate, Corporate Events, etc.):

    • Consultation cancellations are non-refundable. For booked projects, cancellations made more than 7 days in advance are eligible for rescheduling or a partial refund (subject to costs incurred).

• Photo & Video Deliverables

  • Once the service has been completed and deliverables provided, refunds are not available for the service fees.

  • If there are concerns about the quality or deliverables, we will work with you to address the issue through edits or adjustments as outlined in your service agreement.

• Travel Fees

  • Any additional travel expenses incurred are non-refundable.

• Force Majeure

  • If unforeseen circumstances (e.g., natural disasters, illness) require cancellation by Studio CL, we will offer the option to reschedule or provide a full refund of any payments made.

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By booking with Studio CL, you agree to the terms of this refund policy. If you have any questions or concerns, please contact us at info@studiocl.co.nz.