FAQ
No, walk-ins are not allowed. We operate strictly by appointment only, as we frequently go out for location shoots and client meetings. To ensure we provide our full attention to the clients we are working with at the time, bookings are essential. Text or email is preferred over phone calls, as we do not answer calls during client sessions.
We aim to respond to all inquiries by 5:30 PM on the same day. However, depending on our workload, some inquiries may be addressed the following day. While we greatly appreciate your inquiries and potential business, we prioritize our current clients to ensure the best service. This means you will receive our full attention and the best service when we work with you.
To ensure we provide our full attention to our clients, text or email is preferred over phone calls, as we do not answer calls during client sessions. We aim to respond to all inquiries by 5:30 PM on the same day. However, depending on our workload, some inquiries may be addressed the following day.
Absolutely!
We understand that every client is unique, so we offer full customisation of your session to meet your specific needs. Whether it's choosing a location, style, props, or special requests, we're happy to work with you to create the perfect experience. Please note that customisation might incur an additional reasonable cost. Please make sure before you make a booking.
To ensure everything is arranged to your satisfaction, make sure to ask about customisation options before making a booking with a deposit.
We love showcasing our work to demonstrate the quality of our services and attract new clients. Using real photos and videos helps us highlight what we do best, and your project could be a part of that.
When making a booking, you have the option to use the coupon code "usemyimage" to grant us permission to use your images for promotional and marketing purposes. By using this code, you’ll receive a 10% discount on your session price as a thank-you.
If you prefer to keep your images or videos private, that’s absolutely fine! Simply book at the standard session price without applying the coupon code. We’ll respect your preference and ensure your images remain private.
If you have any further questions, feel free to reach out—we’re happy to help!
We deliver high-resolution image files that are suitable for printing in any size. We don’t include physical prints, as we want to give our clients the freedom to print at any retailer they prefer, many of which offer great quality at affordable prices. However, if you wish to print gallery-quality images, we can offer that service as well, though the price may be higher than what you'd find at local retailers.